I have setup a notification that creates a ticket when a sensor goes into down/error state. This is working fine, except that it creates an extra message when closing the ticket.
Before the ticket is automatically closed (the sensor goes up again) it first edits the ticket that was created and then it closes the ticket. This causes PRTG to first send an e-mail about the edited ticket followed by an e-mail of the closed ticket.
Is there a way to only get an e-mail about the ticket being closed instead of getting an e-mail about the edited and closed ticket?