What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Probe on failover node is disconnected



I've built a cluster between 2 servers. While the cluster is in fact connected, my probe on the failover node is "disconnected". Any ideas on how to fix this?

disconnected-probe failover-node failovercluster

Created on Apr 6, 2018 8:00:33 PM

1 Reply



Hi there,

We'll require log files from the master node as well as from the failover node. Log into the webinterface of the master node and forward a support bundle via the Setup | Contact Support menu. Wait until you receive the automatic reply via email and repeat the steps via the web interface of the failover node. Enter the case number which you received in the automatic reply for the second bundle. We'll then get back to you via email.

Best regards, Felix

Created on Apr 11, 2018 8:04:13 AM by  Felix Saure [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.