New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Notification when probes are disconnected

Votes:

0

Your Vote:

Up

Down

At sometimes a day some of our probe devices appear disconnected. Usually, after a couple of minutes the connections come back. Because the status of the probe goes down, you receive an Alarm in the PRTG app on android.

Is it possible to suppress this alarm for the first time and check the status again after an interval before producing an alarm ? The scan interval for the probe device itself is set to one hours and 3 times before going down, but the alarm comes from the status "disconnect" I think.

Can you help please ?

Regards, Michael

alarm disconnected notifications

Created on Apr 10, 2018 7:57:04 AM by  ScheidingM (0) 1



1 Reply

Votes:

0

Your Vote:

Up

Down

Hi there,

Suppressing the visible alarm status in PRTG is not possible for disconnected remote probes. Nevertheless, you can adjust the notifications for the remote probes to delay the messages. If you for example enter 3600s for the notification, the trigger will start to count as soon as the remote probe disconnects, but it will perform an additional scan after the 3600s before the notification gets finally sent. This way, you won't receive a notification if the outage is less than one hour.

Best regards, Felix

Created on Apr 11, 2018 6:51:02 AM by  Felix Saure [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.