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PRTG not storing Monitoring Database to the new directory.

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I changed the data directory to a new directory using the guide below. However I found out that it is still saving the monitoring database and other files in the old directory(default directory). I followed the guide by saving all the existing files to the new directory and change the PRTG Administration tool to the new directory.

https://kb.paessler.com/en/topic/543-how-can-i-change-the-data-directory-of-my-prtg-installation

directory monitoring-database prtg

Created on Apr 23, 2018 5:04:54 AM by  deedee (0) 1



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Hi deedee,

Could you provide me with a screenshot of the folders (new and old, incl. timestamps) and the PRTG Administration Tool's Server tab? Thanks!


Kind regards,
Stephan Linke, Tech Support Team

Created on Apr 23, 2018 7:07:58 AM by  Stephan Linke [Paessler Support]



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Hi Stephan,

Please see below. Just an additional info, the new directory is a network drive in which the PC and the account has read and right access.

Old (Default) Directory https://www.dropbox.com/s/bdd27yiketghl3z/Old%20%28Default%29%20Directory.jpg?dl=0

New directory: https://www.dropbox.com/s/g1mypb3uumi76nq/New%20Directory.jpg?dl=0

Core Server: https://www.dropbox.com/s/ednf90n4ncxu1ua/Admin%20Tool%20-%20Core%20Server.jpg?dl=0

Created on Apr 23, 2018 7:24:14 AM by  deedee (0) 1



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You might want to use the UNC notation here:
\\servername\sharename\path\to\folder
this usually works.


Kind regards,
Stephan Linke, Tech Support Team

Created on Apr 23, 2018 9:38:59 AM by  Stephan Linke [Paessler Support]

Last change on Apr 23, 2018 9:39:30 AM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.