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WMI sensor not working

Votes:

0

Hello,

I have added a WMI sensor to check memory usage. It worked but suddenly stopped working with this error:

This sensor has not received any data since startup. Please check "WMI Delay" channel of core/probe health sensor. Consider distributing your WMI sensors across several probes!

prtg sensor wmi

Created on May 2, 2018 1:25:00 PM



3 Replies

Votes:

0

Hello there,

Please follow these steps that will generate additional logs:

  1. Within PRTG please head to "Setup | System Administration | Administrative Tools | Probe Administrative Tools" and hit the button below "Write Probe Status Files".
  2. Please repeat step 1) 3 times with a 60 seconds delay before executing "Write Probe Status Files" again
  3. Open "PRTG Administration Tool" on the affected probe system that runs the sensors (PRTG Server or Remote Probe) and use the button "Send Logs to Paessler..." on tab "Logs and Infos". Make sure to enter ticket id [ticket id removed] in the form before uploading.

See also:

Kind regards,

Erhard

Created on May 3, 2018 9:12:45 AM by Erhard Mikulik [Paessler Support]

Last change on Aug 8, 2019 6:07:51 AM by Erhard Mikulik [Paessler Support]



Votes:

0

I am having the exact same issue as originally reported in this thread. Was there a solution provided for this? Or should I also submit logs for review?

Created on Aug 7, 2019 1:04:36 PM



Votes:

0

Hi Mark,

As it can have several reasons, we need logs anyway, use "Setup | Contact Support" in PRTG in order to send logs.

Kind regards,

Erhard

Created on Aug 8, 2019 6:08:48 AM by Erhard Mikulik [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.