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Probe Health Disconnected

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Hello!

I just installed PRTG on a Win Server 2016 Hyper-V VM, and right from the start the Probe Health sensor gave me the error "Probe disconnected".

I'm new to this software so I'd like some help on this one, thanks.

disconnected health probe windows

Created on May 9, 2018 1:17:05 PM by William-Frabetti (0) ●1



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Can you verify that the PRTG Probe service is running on the server PRTG is installed?

Created on May 11, 2018 8:56:17 PM by Benjamin Day [Paessler Support] (1,441) ●2 ●1



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Is this a trial version of PRTG?

Created on May 9, 2018 10:12:58 PM by Benjamin Day [Paessler Support] (1,441) ●2 ●1



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Yes it is.

Created on May 11, 2018 8:07:01 AM by William-Frabetti (0) ●1



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Can you verify that the PRTG Probe service is running on the server PRTG is installed?

Created on May 11, 2018 8:56:17 PM by Benjamin Day [Paessler Support] (1,441) ●2 ●1



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It wasn't, now it's running and the probe health sensor is back up! Thank you for your help.

Created on May 14, 2018 12:40:47 PM by William-Frabetti (0) ●1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.