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Geomap don't work with remote probes

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Hi all,

If I select the Local Probe I can see, in the upper right corner, the geomap location, but if I select one of the remote probes I can't see anything, why?

geomaps prtg remote-probe

Created on May 17, 2018 1:53:30 PM by  Andrea (251) 1 2



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Hello Andrea,

Thank you very much for your contact.

What version of PRTG are you currently running?

Best regards,
Sebastian

Created on May 18, 2018 10:35:26 AM by  Sebastian Kniege [Paessler Support]



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Hi Sebastian,

the version is PRTG Network Monitor 18.2.40.1683 x64

Created on May 21, 2018 1:23:16 PM by  Andrea (251) 1 2



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Hi Andrea,

Thank you very much for the reply.

Please open the Settings tab of the Remote Probe and check if the location is been presented properly. It might be necessary that you disable the inheritance (if the location is been configured on the parent object) and re-type it. Please make sure to press Enter once the location is been typed in to force PRTG to re-load the underlying Java Script.

Does it work then?

Best regards,
Sebastian

Created on May 22, 2018 6:56:05 AM by  Sebastian Kniege [Paessler Support]



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Hi Sebastian,

after pressing Enter in one of my remote probe the map shows correctly.

thanks alot

Created on May 22, 2018 7:06:02 AM by  Andrea (251) 1 2



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Perfect, thank you for the reply.

Sebastian

Created on May 22, 2018 7:38:04 AM by  Sebastian Kniege [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.