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How can I change authentication for custom SMS delivery?

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When using SMS delivery with a custom URL, I run into authentication error although the URL works in a browser. Is there a way to fix this?

prtg reghack registry sms sms-notification

Created on May 22, 2018 9:00:02 AM by  Brandy Mauff [Paessler Support]

Last change on May 22, 2018 10:28:38 AM by  Brandy Mauff [Paessler Support]



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This article applies to PRTG Network Monitor 18.2.41 or later

Basic Authentication for SMS Delivery

If you are encountering authentication issues when using custom URLs for SMS notification delivery, it may be helpful to change the authentication type. This is because some providers require basic authentication. For this reason, we provide a registry key that allows you to do this. If you apply this registry hack, you will be able to use basic authentication for SMS delivery.

Caution: Please back up your system before manipulating the Windows registry!

  1. Open the registry editor and navigate to the following key:
    1. On a 64-bit Windows system, navigate to HKEY_LOCAL_MACHINE\Software\Wow6432Node\Paessler\PRTG Network Monitor\Server\Core
    2. On a 32-bit Windows version, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Paessler\PRTG Network Monitor\Server\Core
  2. Create a new DWORD: in the current path, right-click, choose New | DWORD Value, and name the new value CustomSMSBasicAuth.
  3. Set the value of CustomSMSBasicAuth to 1: right-click on CustomSMSBasicAuth and select Modify.... In the value data field, enter 1. Confirm with Ok.
  4. Restart your PRTG core server.

Setting the value of the DWORD to 0 (or deleting it) will disable basic authentication for SMS delivery again.

Created on May 22, 2018 10:04:42 AM by  Brandy Mauff [Paessler Support]

Last change on Jun 6, 2018 3:36:31 PM by  Gerald Schoch [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.