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Failover node not sending notification emails



Good morning, We have recently implemented a dev install of PRTG and it works GREAT!! We added the failover node for 100% uptime, and THAT works great as well, well... almost. When the primary node fails (gets turned off) the secondary works as far as on screen alerts, but there are NO emails sent nor trouble ticket submitted. I assumed the failover would take the SMTP settings from the master, which as I said works fine...


Michael Cain

failover notifications prtg

Created on May 22, 2018 4:58:05 PM

1 Reply



Hi Michael,

As soon as the Failover-Node becomes the master, please navigate to "Setup > System Administration > Notification Delivery" and check that the settings are correct. If so, then please navigate to "Logs > System Events > Notifications" and check for any errors that may occur upon sending notifications.

Best regards.

Created on May 23, 2018 8:38:25 AM by  Dariusz Gorka [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.