We would like to bring down the amount of notifications (emails in our case) as people are setting up outlook rules because we receive too many emails from PRTG. Lots of them are unnecessary. Most of the time, out provider is carrying out maintenance work during the night. We would like to keep monitoring the lines during the night but dont receive notifications during that time. I know you are already jumping up the wagon and telling me i can pause notifications and i have played around with all the options. But non of the settings give us what we want. Here are the several options with their disadvantages:
- We dont have any monitoring data during night time
- if a device is offline for 2 days, we get the failed emails when the outage occurs, paused emails at the beginning of the maintenance time and another failed email when the sensor gets back to monitoring the next morning
Pause notifications (collect)
- We get all the emails that we would've received from the night, in the morning. So the number of mails is not reduced
Pause nototifications (discard)
- If a device fails during maintenance time (03:00 AM) and does not come online until maintenance is over, we dont see any notification at all.
So what would be best if we could have a 3rd postpone option along the other 2 like:
Discard notifications during paused status
Collect notifications and send them when reactivated
Discard notifications during paused status but send open alerts when reactivated
Is something like this possible today?
Thanks and best regards,