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Random string acting as TicketID in notification subject

Votes:

0

Is it possible to generate a random string for notifications to act as a ticket id?

For example: [PRTG] ABC1234 SERVERNAME SENSORNAME ERROR

We are using a monitoring system which tries to catch a string as a ticket id....

email id notification ticket

Created on Jun 19, 2018 4:03:17 PM



3 Replies

Votes:

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Hi Max,

It's not possible to pass random strings to notifications. Do you require a special format? How do you pass the incident to the monitoring system?

Kind regards,
Stephan Linke, Tech Support Team

Created on Jun 20, 2018 9:08:52 AM by Stephan Linke [Paessler Support]



Votes:

0

Hi Stephan,

we need an unique string inside the notification so our ticketing system can use it to create a single incident (including "OK"-Messages which close the incident).

Created on Jun 20, 2018 12:27:37 PM



Votes:

0

Hi Maxt,

How about using %systemdatetime, it contains the timestamp from the notification (when it was triggered) - should be fairly unique... :) Otherwise, you'll probably need to come up with a custom notification script (PowerShell or something you prefer)...

Kind regards,
Stephan Linke, Tech Support Team

Created on Jun 20, 2018 1:00:08 PM by Stephan Linke [Paessler Support]




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