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Email Notification

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Hello, I configured my E-Mail to receive notifications in case of problem but I have this message as an error :

Erreur lors de l'envoi de ''Email'' : Echec de la connexion (''41.488.113.99")(Sensor/Source/ID: 1003/0/1).

email notification prtg

Created on Jun 27, 2018 1:57:55 PM by  iso (0) 1



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Hello,

Thank you for the KB-Post. Assuming that "41.488.113.99" is intended to be the SMTP-Relay server here, then there is a typo in this IP, because the 2nd octet is too large. Please check the "Notification Delivery"-Settings in your PRTG and correct this IP. Does it work then?

best regards.

Created on Jun 28, 2018 12:30:06 PM by  Torsten Lindner [Paessler Support]



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Hello, I apologize, there is a typo on what I wrote asking this question so I recapitulate, the message of this error is:

Erreur lors de l'envoi de ''Email'' : Echec de la connexion (''41.188.113.99")(Sensor/Source/ID: 1003/0/1).

Information you need to know : SMTP sending system : Direct routing using the integrated mail server (default)

Created on Jun 29, 2018 9:51:18 AM by  iso (0) 1

Last change on Jun 29, 2018 10:05:04 AM by  Luciano Lingnau [Paessler Support]



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Thank you for the clarification. Please change the notification delivery settings to use a fixed SMTP relay server instead of the default option. After providing the the connection details of the SMTP Relay server, including credentials, do email notifications work then?

Created on Jun 29, 2018 12:26:21 PM by  Torsten Lindner [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.