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Lately newly added sensors are displayed as paused, unable to unpause

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PRTG Network Monitor 18.2.41.1652 x64

When adding new devices or new sensors to a device, most sensors are displayed in the console ina "paused" state. They can not be un-paused. Within the setting of the device there is one dependency (ping) that is "green". Even removing the dependency does not allow me to un-pause the sensor. It's has been awhile since I had to add devices to PRTG so I can't say what version this abnormally began with.

device prtg sensor

Created on Jun 27, 2018 4:11:49 PM



3 Replies

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Is it paused by dependency or paused by license? What license type are you using? :)

Kind regards,
Stephan Linke, Tech Support Team

Created on Jun 28, 2018 8:36:00 AM by Stephan Linke [Paessler Support]



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Answer was, I was actually out of sensor "licenses". So while the sensors were added to a device they are placed in the "unable to un-pause" state. For the time being I economized the use of sensors on some other devices to activate the sensors I needed. Will send request up flag pole to buy another pack of sensor licenses.

Created on Jun 28, 2018 12:38:21 PM



Votes:

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Hi Mark,

Just a quick note, sensors paused indefinitely don't count against your license :)

Kind regards,
Stephan Linke, Tech Support Team

Created on Jun 28, 2018 12:53:52 PM by Stephan Linke [Paessler Support]




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