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HP Proliant SystemHealthSensor with one PSU

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Hi,

we are using several HP ProLiant Servers which we monitor with PRTG. A huge problem is that our hosts (which have only one PowerSupply) are shown as "Degraded" - because the second PowerSupply isn't present.

Is there any solution to get the sensor green?

thanks regards

hp hp-proliant-health proliant snmp-hp-proliant-system-health

Created on Jul 2, 2018 6:38:23 AM by  mmartin (0) 1



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Hi there,

The sensors work with lookups (furthermore the channels). To ignore the "error", simply open the channel settings of the Power Supply channel that displays "Degraded" and select under "Value Lookup" the "None" option. This will remove the lookup and the linked errors and warnings.

Best regards.

Created on Jul 2, 2018 8:21:15 AM by  Dariusz Gorka [Paessler Support]



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there is no Channel for Power-Supply. It is a "Devicesummary"-Sensor which means Degraded.

Created on Jul 2, 2018 9:06:21 AM by  mmartin (0) 1



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Hi there,

Is it really this sensor?
https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor

This sensor has dedicated channels for the Power Supplies as displayed in the screenshot within that page.

Best regards.

Created on Jul 2, 2018 10:16:02 AM by  Dariusz Gorka [Paessler Support]



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yes it is the right one, but we have a overall state which means "degraded" which is not visible in the linked article:

we are using PRTG Network Monitor 17.3.32.2478

Created on Jul 2, 2018 10:47:42 AM by  mmartin (0) 1



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Hi there,

Then I am afraid it is not possible to hide the error without hiding all other errors for the "Overall"-Channel. So the only way would be to disable the Value Lookup for the "Gesamtzustand"-Channel. However this would disable all other errors and warnings as well for this channel.

Best regards.

Created on Jul 2, 2018 11:41:15 AM by  Dariusz Gorka [Paessler Support]



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is it possible to copy the sensor-code and define another one which shows green with one PSU?

the ILO status is also green, why does the sensor not read this result?

Created on Jul 2, 2018 11:53:24 AM by  mmartin (0) 1



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Hi there,

The status comes from the device itself. So PRTG monitors a certain value which can then be checked via a lookup. The OID used for the channel is:

1.3.6.1.4.1.232.6.1.3.0

You can query this via our SNMP Tester to check what URL is returned:
http://www.paessler.com/tools/snmptester

In most of the times restarting ILO helps to clear the issue. The values returned translate as:

other ( 1 ) , ok ( 2 ) , degraded ( 3 ) , failed ( 4 )



Best regards.

Created on Jul 2, 2018 12:38:50 PM by  Dariusz Gorka [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.