Hi. I hope that you can help me.
My custormer is running PRTG Version 18.104.22.1682 x64 over Windows 2012 R2 Server with 8GB de RAM, Core 15 CPU and 1200 sensors, aprox.
They mainly uses the Enterprise Console tool to manage PRTG (they prefer this tool rather than Ajax Web Interface)
After the update carried out in February, disconnection problems began appearing in random form in both the EC and the Web Interface, with the error "URL: /api/public/testlogin.html failed twice (PE1114, timeout, timeout)
We try lowering the interrogation frequency but it keeps happening. It is disconnected and the seconds are reconnected.
We have measured the health of the probe, but it appears normal. We also lowered the interrogation frequency to 5 minutes some devices (interrogated every 20 seconds, for its criticality) but even so the disconnection message appears and is unacceptable for customer purposes.
Is there another possible interval between 20 seconds and 5 minutes that can be used? What do you suggest as resolution of the problem?