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Factory sensor - disable individual sensor alert

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Hello community

I created a factory sensor that monitors the status of 2 individual PING sensors. The factory sensor seems to be working fine, but now I'd like to disable the 2 individual sensors' alert states when they're down. Only one PING sensor needs to be (and can be) up at a any time.

As we're using a dashboard for monitoring, the "down (acknowledged)" setting does not suffice, because the sensor will then still show up as down on the dashboard.

Thank you

alerts factory-sensor notifications

Created on Jul 17, 2018 8:31:32 AM by  Daan Celie (0) 1



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Hi Daan,

I'm afraid to tell you that the "Down (Acknowledged)" setting is the only one for changing an error state.

Depending on the setup of your dashboard, one option would be to move the PING sensors out of the group you're displaying, so the error does not show up any more.


Andreas Günther
Support Team, Paessler AG

Created on Jul 17, 2018 1:39:21 PM by  Andreas Günther [Paessler Support]



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Hi Andreas

I will move the sensors out of the scope of the dashboard then.

Thanks for your help.

Created on Jul 17, 2018 4:26:15 PM by  Daan Celie (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.