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Problem with WMI sensors



I trying to use your software PRTG network monitor. Some WMI sensors didn`t work normally, it stop with an error status with error code PE015. After moment that 60% of our sensors was crashed by this problem( we had 1600~ sensors for one probe) we try to create 2 probes for 250~ sensors for one and 600~ for second probe. But its not fixed the problem. Now its crashed on a new probes. We try to send WMI query via your WMI tester, and its work. Now we could stabilize sensors only by stop PRTG services for some minutes and run it again. Scanning interval -15 minutes.

pe015 wmi wmi-sensors

Created on Jul 20, 2018 9:26:43 AM

1 Reply



Dear Kollaider,

in order to check this, please create and send special log files. At the event of PE015 errors, sensors please go to "Setup" / "System Administration" / "Administrative Tools" in PRTG and run the function "Write Probe Status Files".

In order to send us the logs, please open a support case via writing an email to [email protected]. You get an automatic response with a case number (PAExxxxxxx). In order to upload the logs, go to the (remote) probe of such PE015 error sensors and open the PRTG Administration Tool from the PRTG program group. On its tab "Logs and Info", please upload the logs and enter the case number (PAExxxxxxx) in the according field to assign the logs to that ticket.

Created on Jul 20, 2018 12:27:11 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.