New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

300.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Dell IDRAC 9 Issues

Votes:

0

Your Vote:

Up

Down

I am using Integrated Dell Remote Access Controller 9 Enterprise and PRTG is not able to monitor it correctly or at all.

The built in dell disk sensors do not pull in all the disks in the server. It can see the Sold State drives in bays 1&2 and the SAS drives in Bays 10-17 However any SATA drives in bays 3-8 do not show up.

The Poweredge system health sensor does not work at all and the dell hardware sensor comes back with very limited info.

The system is a PowerEdge T640 running a headless Hyper-V

I am probing the IDRAC directly.

dell idrac snmp

Created on Jul 24, 2018 1:05:19 PM by  drozenski (0) 1



2 Replies

Votes:

0

Your Vote:

Up

Down

Hello there,

I've just sent you an email with a walk script to query the relevant OIDs so we can take a look at the SNMP data coming from the device.

Kind regards,

Erhard

Created on Jul 25, 2018 11:40:51 AM by  Erhard Mikulik [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Thank you i have sent the information back.

We have fully updated the IDRAC controllers last night and the issue still persists.

The disk sensor is only pulling the SATA drives and not the SAS drives

Server 1 total drives 13 PRTG only detects 9

Server 2 total drives 14 PRTG only detects 4

Created on Jul 25, 2018 6:02:41 PM by  drozenski (0) 1



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.