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Upgrade broke packet sniffer sensor

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I haven't upgraded our system since 01/2017 until last night. After the upgrade, the sniffer sensor stopped getting data. I tried to remove the sensor and add it back it but now, it says there are no network adapters available. I am able to add a Windows Network Card sensor so I could not figure out why the Packet Sniffer sensor would not see the the network adapters on the probe machine. What could I be doing wrong?

no-network-adapters-available packet-sniffer upgrade

Created on Jul 24, 2018 4:21:55 PM by  cdimacali (0) 1



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Applying the latest updates to the probe machine then restarting seemed to have solved this problem.

Created on Jul 25, 2018 6:30:49 PM by  cdimacali (0) 1



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Hello there,

Thanks for letting us know. I'm glad it's working again.

Please do not hesitate to ask further questions.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Jul 25, 2018 7:56:52 PM by  Birk Guttmann [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.