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Unable to monitor Swyx Client

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We imported the original swyx ( ipPbx.mib ) file into Paessler MIB Importer V3, saved it as swyx.oidlib and moved it to the correct paessler directory.

After creating a new SNMP custom sensor we dont get any response from the phone server: NO RESPONSE ( check: firewalls, routing, snmp settings of device, IPs, SNMP Version, passwords etc) SNMP-Error #-2003

Snmp is enabled on the Server, we already tested it with the SNMP-Tester and get a response at the uptime check.

When testing different OIDs in the SNMP-Tester we get the following result: No such object (SNMP error # 222)

What can we do?

oid snmp swyx

Created on Aug 1, 2018 9:15:34 AM by  GDHAdmin (0) 1 1



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Is it possible that the MIB doesn't apply to the Swyx version installed? What response do you get for the uptime scan?


Kind regards,
Stephan Linke, Tech Support Team

Created on Aug 1, 2018 9:47:09 AM by  Stephan Linke [Paessler Support]



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We have Swyx 11.2 installed and the MIB is from the Current Setup-Disk.

The uptime scan resullt:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.2.3 Computername: BRENNERPC7 Interface: (xxx.xx.xx.xxx)
01.08.2018 13:13:56 (23 ms) : Device: xxx.xx.xxx.xx
01.08.2018 13:13:56 (33 ms) : SNMP V2c
01.08.2018 13:13:56 (42 ms) : Uptime
01.08.2018 13:13:56 (51 ms) : SNMP Datatype: ASN_TIMETICKS
01.08.2018 13:13:56 (61 ms) : -------
01.08.2018 13:13:56 (70 ms) : DISMAN-EVENT-MIB::sysUpTimeInstance = 51257762 ( 5 days 22 hours 22 minutes )
01.08.2018 13:13:56 (79 ms) : SNMP Datatype: ASN_TIMETICKS
01.08.2018 13:13:56 (88 ms) : HOST-RESOURCES-MIB::hrSystemUptime.0 = 51261898 ( 5 days 22 hours 23 minutes )
01.08.2018 13:13:56 (97 ms) : Done

Thanks for your help

Created on Aug 1, 2018 11:18:07 AM by  GDHAdmin (0) 1 1



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Hm okay. Looks fine. Could you provide me with a screenshot of the SNMP configuration section in Swyx? Please blur critical information accordingly.


Kind regards,
Stephan Linke, Tech Support Team

Created on Aug 1, 2018 11:34:12 AM by  Stephan Linke [Paessler Support]



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There is no explicit SNMP configuration in Swyx. It is just necessary to activate the Windows SNMP-Service on the Server.

Here is the Manual entry:

http://help.swyx.com/cpe/11.00/Administration/Swyx/de-de/index.html#page/help/Appendix_SNMP.39.1.html

Created on Aug 1, 2018 1:30:35 PM by  GDHAdmin (0) 1 1



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Hm, if it should work after the installation of Swyx (and if SNMP was already active), was the SNMP service restarted already?

Created on Aug 1, 2018 2:54:25 PM by  Stephan Linke [Paessler Support]



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Solved it. Thanks for your suggestions

Created on Aug 3, 2018 9:23:48 AM by  GDHAdmin (0) 1 1



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What was done to actually fix it? In case another customer stumbles upon this thread :)


Kind regards,
Stephan Linke, Tech Support Team

Created on Aug 3, 2018 9:55:22 AM by  Stephan Linke [Paessler Support]



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We are not really sure what was the actual problem. After activateing SNMP V1 we got the first results and tried different OIDs afterwards.

Created on Aug 3, 2018 10:06:33 AM by  GDHAdmin (0) 1 1



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Alright, thanks for clarifying :) Have a nice weekend!


Kind regards,
Stephan Linke, Tech Support Team

Created on Aug 3, 2018 10:17:48 AM by  Stephan Linke [Paessler Support]



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