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High CPU Load on Remote Probe

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Hello together

I noticed high CPU load on our Remote Probe (Probe Service: V18.3.42.1748). How can I reduce the CPU load?

Remote Probe: 1 Socket with 2 Cores and 4 GB RAM, 2268 Sensors are in use with one PRTG Core Server

kind regards,

prtg-rookie

cpu-load high-cpu remote-probe

Created on Aug 3, 2018 10:06:25 AM by  prtg-rookie (0) 1

Last change on Aug 6, 2018 8:38:40 AM by  Luciano Lingnau [Paessler Support]



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Hello, Are you sure the load is generated from the process PRTG Probe.exe ? What kind of sensors are you using ?

Created on Aug 4, 2018 2:45:25 PM by  xqlz (0) 1



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Yes, I saw it in the Taskmanager in the tab Processes and sort the view by cpu --> PRTG Probe Service 40 - 80% cpu usage.

Created on Aug 6, 2018 6:59:56 AM by  prtg-rookie (0) 1



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Hi there,

Unfortunately, this is below our recommendations of PRTG:
https://www.paessler.com/prtg/requirements

Please also check if really the PRTG Processes are using all the CPU or if there are other processes causing this.

Best regards.

Created on Aug 6, 2018 1:06:40 PM by  Dariusz Gorka [Paessler Support]



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The PRTG Remote Probe Service assumes a lot of cpu resources ...

https://ibb.co/ft9t6K

https://ibb.co/j555Le

Created on Aug 6, 2018 1:18:36 PM by  prtg-rookie (0) 1



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Hi there,

I am afraid that this is really possible to troubleshoot in the knowledge base. Therefore please contact us via the regular support by sending us a support bundle. This can be done via the "Contact Support" ribbon in the lower right corner of the web interface. Please enter "PAE1073051" as the ticket number when submitting the Bundle.

Best regards.

Created on Aug 7, 2018 6:33:48 AM by  Dariusz Gorka [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.