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SIP Options Ping Sensor not working correctly



I configured the SIP Options Ping Sensor to monitor our vendor's SIP server, I have configured a specific extension in the system for monitoring the system, which I configured into the sensor. It showed in PRTG that the sensor was up, but I didn't see the registration in the VoIP system. I then proceeded to change the password in the sensor (to a known NOT valid password), and it continues to say that it is "Ok".

prtg sip troubleshooting

Created on Aug 14, 2018 5:20:30 PM

Last change on Aug 15, 2018 5:24:10 AM by  Luciano Lingnau [Paessler]

2 Replies




Created on Sep 12, 2018 7:15:52 PM



Hi Michael,

Please let me know what SIP server are you using?

For further analysis we please need some more information about your current situation.

Please forward us the following screenshots by email to [email protected], referring to the ticketID "PAE1089465":
- Screenshot of the sensor's "Overview" tab
- Screenshot of the sensor's "Log" tab
- Screenshot of the sensor's "Settings" tab

Thank you in advance!

Andreas Günther
Tech Support, Paessler AG

Created on Sep 13, 2018 1:51:40 PM by  Andreas Günther [Paessler Support]

Last change on Sep 13, 2018 1:52:06 PM by  Andreas Günther [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.