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PowerEdge shows Error by lookup value 'Other' in channel 'Cooling Unit Status'

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Hello, I have just added a new Dell PowerEdge T430 iDRAC 8 to our monitoring system. We get the following seemingly spurious error (no Errors reported on iDRAC logs):

Error by lookup value 'Other' in channel 'Cooling Unit Status'

The iDRAC firmware version is 2.52.52.52 (Build 12).

Are you able to help with this or should we contact Dell?

cooling idrac prtg

Created on Aug 20, 2018 10:46:10 AM by  abuscomp (0) 1



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Hello there,

We had this issue once with "Power Unit Status", see this thread. Let's have a closer look at the SNMP raw data first with our SNMP Tester and then decide if there is something we can do about it or if this should be taken to Dell. I'll send you an email shortly with further details.

Kind regards,

Erhard

Created on Aug 20, 2018 11:10:36 AM by  Erhard Mikulik [Paessler Support]



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I am also having this issue.

iDrac Firmware = 2.60.60.60

No warnings in the iDrac it' self

Created on Sep 12, 2018 1:15:38 PM by  SciFiBob (0) 1



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So to sum up for everyone else who might interested, it was the same issue in both cases:
Cooling unit status comes from oid 1.3.6.1.4.1.674.10892.5.4.200.10.1.44.1 and reports as "1". Most values in the sensor are "translated" by a so-called lookup named "prtg.standardlookups.dell.dellstatus", therefor the sensor reports "1" as "Other" which is defined as error state in the lookup: <?xml version="1.0" encoding="UTF-8"?> <ValueLookup id="prtg.standardlookups.dell.dellstatus" desiredValue="3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="PaeValueLookup.xsd"> <Lookups> <SingleInt state="Error" value="1"> Other </SingleInt> <SingleInt state="Error" value="2"> Unknown </SingleInt> <SingleInt state="Ok" value="3"> Ok </SingleInt> <SingleInt state="Warning" value="4"> Non Critical </SingleInt> <SingleInt state="Error" value="5"> Critical </SingleInt> <SingleInt state="Error" value="6"> Non Recoverable </SingleInt> </Lookups> </ValueLookup>

You can verify with our SNMP Tester what the oid reports (use option "Custom OID" in order to query the oid).

We cannot tell why the device reports this status, PRTG simply translates it using the lookup (which again is based on Dell's MIB definitions), therefor please contact Dell, a firmware update seems to fix the issue.

Kind regards,

Erhard

Created on Sep 12, 2018 3:50:54 PM by  Erhard Mikulik [Paessler Support]



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Exactly the same issue with Dell PowerEdge T440 - iDrac 14G (lastest firmwware 3.30.30.30). No alert into iDrac web console but PRTG display "Error by lookup value 'Other' in channel 'Cooling Unit Status'". If someone have a solution...

Created on Mar 19, 2019 11:12:23 AM by  Yohann Boucher (0) 1



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Hi Yohann,

The sensor shows exactly what the device reports back, see my post before yours explaining what happens in detail. You can verify with SNMP Tester as mentioned there as well, the solution is to contact Dell then, asking them why it reports this status. Usually it is a firmware-related issue.

Kind regards,

Erhard

Created on Mar 20, 2019 7:29:17 AM by  Erhard Mikulik [Paessler Support]



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When I check the output of this sensor I get back a 3, yet PRTG is marking it as other. Any ideas?

Paessler SNMP Tester 5.2.3 Computername: ******** Interface: (***.***.***.***) 9/17/2019 1:49:20 PM (5 ms) : Device: ***.***.***.*** 9/17/2019 1:49:20 PM (6 ms) : SNMP V1 9/17/2019 1:49:20 PM (8 ms) : Custom OID 1.3.6.1.4.1.674.10892.5.4.200.10.1.44.1 9/17/2019 1:49:20 PM (65 ms) : SNMP Datatype: ASN_INTEGER 9/17/2019 1:49:20 PM (69 ms) : ------- 9/17/2019 1:49:20 PM (71 ms) : Value: 3 9/17/2019 1:49:20 PM (75 ms) : Done

Created on Sep 17, 2019 8:56:05 PM by  themingsen (0)

Last change on Sep 18, 2019 9:26:21 AM by  Erhard Mikulik [Paessler Support]



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Hi themingsen,

Are you absolutely sure you're querying the exact same device with SNMP Tester that you have added in PRTG? If so, please open a ticket by sending an email to [email protected] Attach the output of SNMP Tester (with IPs unmasked) and also screenshots showing the sensor's "Overview" tab and also from tab "Settings" of the device the sensors has been added.

Kind regards,

Erhard

Created on Sep 18, 2019 9:30:19 AM by  Erhard Mikulik [Paessler Support]



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