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SOAP sensors don't work on ESXi 6.7

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Hello, After upgrade hosts to ESXi 6.7 all SOAP sensors don't work

6-7 esxi soap

Created on Sep 5, 2018 4:13:52 PM by  MAA (1) 1



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Hi there,

Looks like an error with a proxy server between the probe and the ESX host. PRTG will use the proxy settings of the service account which is configured for the PRTG Probe Service. If this is the System account, you can follow these steps:to to find out if a proxy is configured for the system user:

  • Download and extract PsExec from here.
  • Open command prompt as administrator, navigate to the location where psexex has been extracted and run the following command:
PsExec.exe -i -s -d "C:\Program Files\Internet Explorer\iexplore.exe"

This will start the Internet Explorer (64bit) as system user.

  • Check settings of Internet Explorer if there is a proxy configured.   Alternative approach: Open Windows' services overview (services.msc) and configure a different user (preferably an admin account) in the properties of "PRTG Probe Service" and see if that works.

Kind regards,
Felix Saure, Tech Support Team

Created on Nov 5, 2019 2:38:05 PM by  Felix Saure [Paessler Support]



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Hello Maa,

What error message do you receive?


Kind regards,
Felix Saure, Tech Support Team

Created on Sep 6, 2018 9:17:49 PM by  Felix Saure [Paessler Support]



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Hallo Maa,

I'm afraid that your screenshot link does not work. Could you upload it somewhere else or forward it via email to [email protected]? Thanks in advance!


Kind regards,
Felix Saure, Tech Support Team

Created on Sep 11, 2018 7:40:47 AM by  Felix Saure [Paessler Support]



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Created on Sep 11, 2018 11:31:09 AM by  MAA (1) 1



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Can you try connecting to the target host from the (remote) probe in question via a web browser using the address

https://hostname.yourcompany.com/mob

What does it display?


Kind regards,
Felix Saure, Tech Support Team

Created on Sep 12, 2018 5:37:08 PM by  Felix Saure [Paessler Support]



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Which version of PRTG do you use at the moment? Is it the latest one?

If you use PRTG 18.3.43 and still experiencing the same problem, please open a support ticket so we will continue troubleshooting there, as we will need some more information (log files) from your PRTG. Please refer to this KB article in the ticket.

Created on Sep 17, 2018 9:50:24 AM by  Isidora Jeremic [Paessler Support]



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when i open the link https://hostname.yourcompany.com/mob

503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http20NamedPipeServiceSpecE:0x0000004683fdb680] _serverNamespace = /mob action = Allow _pipeName =/var/run/vmware/proxy-mob)

but it was always on all versions ESXi

And I tried to enable mob but even then the link https://hostname.yourcompany.com/mob opened but it didn’t bring success add SOAP sensor

Created on Nov 5, 2019 3:31:19 AM by  AUS (0)



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I also checked the services mentioned in other articles

[[email protected]:] /etc/init.d/wsman status openwsmand is running [[email protected]:] /etc/init.d/sfcbd-watchdog status sfcbd is running

Created on Nov 5, 2019 3:37:31 AM by  AUS (0)



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Hi there,

Looks like an error with a proxy server between the probe and the ESX host. PRTG will use the proxy settings of the service account which is configured for the PRTG Probe Service. If this is the System account, you can follow these steps:to to find out if a proxy is configured for the system user:

  • Download and extract PsExec from here.
  • Open command prompt as administrator, navigate to the location where psexex has been extracted and run the following command:
PsExec.exe -i -s -d "C:\Program Files\Internet Explorer\iexplore.exe"

This will start the Internet Explorer (64bit) as system user.

  • Check settings of Internet Explorer if there is a proxy configured.   Alternative approach: Open Windows' services overview (services.msc) and configure a different user (preferably an admin account) in the properties of "PRTG Probe Service" and see if that works.

Kind regards,
Felix Saure, Tech Support Team

Created on Nov 5, 2019 2:38:05 PM by  Felix Saure [Paessler Support]



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Hello, Felix! Thx! It's work for PRTG 19.4.53.XXXX

Created on Nov 6, 2019 9:29:56 AM by  AUS (0)



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.