Hello, After upgrade hosts to ESXi 6.7 all SOAP sensors don't work
SOAP sensors don't work on ESXi 6.7
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Accepted Answer
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Hi there,
Looks like an error with a proxy server between the probe and the ESX host. PRTG will use the proxy settings of the service account which is configured for the PRTG Probe Service. If this is the System account, you can follow these steps to find out if a proxy is configured for the system user:
- Download and extract PsExec from here.
- Open command prompt as administrator, navigate to the location where psexex has been extracted and run the following command:
PsExec.exe -i -s -d "C:\Program Files\Internet Explorer\iexplore.exe"
This will start the Internet Explorer (64bit) as system user.
- Check settings of Internet Explorer if there is a proxy configured. Alternative approach: Open Windows' services overview (services.msc) and configure a different user (preferably an admin account) in the properties of "PRTG Probe Service" and see if that works.
Kind regards,
Felix Saure, Tech Support Team
Created on Nov 5, 2019 2:38:05 PM by
Last change on Aug 26, 2020 10:51:51 AM by
9 Replies
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0
Hello Maa,
What error message do you receive?
Kind regards,
Felix Saure, Tech Support Team
Created on Sep 6, 2018 9:17:49 PM by
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0
Hallo Maa,
I'm afraid that your screenshot link does not work. Could you upload it somewhere else or forward it via email to [email protected]? Thanks in advance!
Kind regards,
Felix Saure, Tech Support Team
Created on Sep 11, 2018 7:40:47 AM by
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0
Can you try connecting to the target host from the (remote) probe in question via a web browser using the address
https://hostname.yourcompany.com/mob
What does it display?
Kind regards,
Felix Saure, Tech Support Team
Created on Sep 12, 2018 5:37:08 PM by
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0
Which version of PRTG do you use at the moment? Is it the latest one?
If you use PRTG 18.3.43 and still experiencing the same problem, please open a support ticket so we will continue troubleshooting there, as we will need some more information (log files) from your PRTG. Please refer to this KB article in the ticket.
Created on Sep 17, 2018 9:50:24 AM by
Accepted Answer
Votes:
1
Hi there,
Looks like an error with a proxy server between the probe and the ESX host. PRTG will use the proxy settings of the service account which is configured for the PRTG Probe Service. If this is the System account, you can follow these steps to find out if a proxy is configured for the system user:
- Download and extract PsExec from here.
- Open command prompt as administrator, navigate to the location where psexex has been extracted and run the following command:
PsExec.exe -i -s -d "C:\Program Files\Internet Explorer\iexplore.exe"
This will start the Internet Explorer (64bit) as system user.
- Check settings of Internet Explorer if there is a proxy configured. Alternative approach: Open Windows' services overview (services.msc) and configure a different user (preferably an admin account) in the properties of "PRTG Probe Service" and see if that works.
Kind regards,
Felix Saure, Tech Support Team
Created on Nov 5, 2019 2:38:05 PM by
Last change on Aug 26, 2020 10:51:51 AM by
Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
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