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Why do I get a warning message when time zones differ?

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Why do I get the warning message "Different Time Zones Detected"? What causes this and what can I do about it?

prtg timezone warning

Created on Sep 10, 2018 11:28:22 AM by  Brandy Greger [Paessler Support]

Last change on Dec 3, 2020 1:10:39 PM by  Brandy Greger [Paessler Support]



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This article applies as of PRTG 20

Time zone warning message in PRTG

When opening the PRTG web interface in a browser, you may receive the warning message Different Time Zones Detected in some cases. This message appears when the time zone settings in PRTG differ from the time zone that your browser determines. This is not an issue with PRTG, but with how your browser determines your time zone.

This difference in time zones can affect how time-related data in PRTG is displayed in live graphs or toplists, for example, and might result in incorrect time ranges.

We recommend that you change your time zone settings in PRTG to avoid issues with time-related data.

  • Click the Change Setting button in the dialog to change the timezone setting under Setup | Account Settings | My Account.
  • Change Time Zone to the time zone determined by your browser.
  • Click Save to apply the new setting.

For more information, see PRTG Manual: My Account.

Created on Sep 10, 2018 11:49:39 AM by  Brandy Greger [Paessler Support]

Last change on Dec 4, 2020 2:51:58 PM by  Brandy Greger [Paessler Support]



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On March 13, the U. S. changed from Daylight Time to Daylight Saving Time - I don't see an option for DST in the list of US time zones.

Created on Mar 15, 2021 6:33:27 PM by  jkoelker (0) 1



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Hello,

When the timezone is changing to daylight saving time, the host Windows machine should adjust the time automatically. So PRTG will use the time of the computer where it's installed, there is no need to adjust daylight saving time in PRTG; you just need to choose your timezone in PRTG account settings.

Best regards

Created on Mar 17, 2021 11:45:05 AM by  Isidora Jeremic [Paessler Support]

Last change on Mar 17, 2021 11:46:01 AM by  Isidora Jeremic [Paessler Support]



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