What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Public map fails with 401 Unauthorized

Votes:

0

We use a public PRTG map for a large monitoring status screen, normally it updates itself, but occassionally it stop, showing a "Loading..." message at the top, and not update.

Looking at the developer console in Chrome, it's showing a 401 Unathorized error.

401 map public

Created on Sep 18, 2018 2:25:20 PM



1 Reply

Votes:

0

Hello Steve,

Please send us logs for further investigation ("Setup | Contact Support", you can enter the PAExxxx id you've received with the confirmation email for the knowledgebase post as ticket reference).

Thank you & kind regards,

Erhard

Created on Sep 19, 2018 10:53:09 AM by Erhard Mikulik [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.