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Public map fails with 401 Unauthorized

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We use a public PRTG map for a large monitoring status screen, normally it updates itself, but occassionally it stop, showing a "Loading..." message at the top, and not update.

Looking at the developer console in Chrome, it's showing a 401 Unathorized error.

401 map public

Created on Sep 18, 2018 2:25:20 PM by  Steve Cook (0) 1



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Hello Steve,

Please send us logs for further investigation ("Setup | Contact Support", you can enter the PAExxxx id you've received with the confirmation email for the knowledgebase post as ticket reference).

Thank you & kind regards,

Erhard

Created on Sep 19, 2018 10:53:09 AM by  Erhard Mikulik [Paessler Support]



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