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Public map fails with 401 Unauthorized



We use a public PRTG map for a large monitoring status screen, normally it updates itself, but occassionally it stop, showing a "Loading..." message at the top, and not update.

Looking at the developer console in Chrome, it's showing a 401 Unathorized error.

401 map public

Created on Sep 18, 2018 2:25:20 PM

1 Reply



Hello Steve,

Please send us logs for further investigation ("Setup | Contact Support", you can enter the PAExxxx id you've received with the confirmation email for the knowledgebase post as ticket reference).

Thank you & kind regards,


Created on Sep 19, 2018 10:53:09 AM by  Erhard Mikulik [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.