Hello, I am trying to install PRTG on new server, but I am stuck on screen with "Initializing Licence". What can be the reason for this? Should I allow some specific port?
Installation stuck on 'Initializing Licence'
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6 Replies
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Hey Jiri,
please ensure that your Core Server is able to reach the servers here.
Alternatively, you can perform an offline activation under https://shop.paessler.com/service/licenseactivation/ once the installer is responsive again.
Best regards,
Sven
Created on Oct 8, 2018 7:44:59 AM by
Last change on Oct 8, 2018 7:46:41 AM by
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Hey Jiri,
yes, this is also possible as mentioned in my previous reply. For such systems, you need to perform an offline activation under https://shop.paessler.com/service/licenseactivation/
Also, you need to manually update your instance as the auto-update does - of course - not work here. To get the latest installer, you can download the software from our Paessler Service Center using your registered email and password.
Best regards,
Sven
Created on Oct 10, 2018 8:44:50 AM by
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Hey Jiri,
The installer becomes unresponsive if it cannot reach our license server. However, after 5-10 minutes, it should continue and complete the installation. Once this is done, you can perform the manual activation.
Best regards,
Sven
Created on Oct 10, 2018 11:33:07 AM by
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