What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

False alarm on monitoring, how to solve it?



I have a sensor that has already been replaced with the hardware but the error remains

VMware Host Hardware Status (SOAP) message Error. 2 elements return an error state: Battery on HPSA1; Smart Array P410i Controller : Embedded : HPSA1

We have already restarted the CIM service on ESX as well.

sensor soap vcenter vmware

Created on Oct 11, 2018 7:04:55 PM

1 Reply




To debug this, we would like to look into the debug log of the sensor. To activate this debug log, please enable the "Write Result to Disk" Option in the settings of the sensor. And then forward us the logfile(s) via email to [email protected].
It may be up to three files. You can identify them by the sensor ID and will find it in the "Logs (Sensors)"-Subfolder of the data directory of the according PRTG Probe running this sensor (https://kb.paessler.com/en/topic/463-how-and-where-does-prtg-store-its-data).

best regards.

Created on Oct 12, 2018 10:26:00 AM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.