New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Synology Logical Disk Sensor: Warnung durch Lookup-Wert 'Undefinierter Lookup-Wert (13)' in Kanal 'Z

Votes:

0

Your Vote:

Up

Down

Hello, since 1:00 AM this night the Synology Logical Disk Sensor reports the following warning:"Warnung durch Lookup-Wert 'Undefinierter Lookup-Wert (13)' in Kanal 'Zustand des Volumes'". In the webinterface oft the Synology all seems good. A Reboot solvs this issue for about half an hour but than the sensor has the same output.

We use the Synology in a HA Cluster for a half year. Nothing like that happend before.

Some ideas what is to do?

logical-disk prtg synology

Created on Oct 12, 2018 12:33:23 PM by  micko (0) 1



7 Replies

Votes:

0

Your Vote:

Up

Down

Hello there,

The Synology RAID states are defined from 1 to 12. I'm not sure why a 13 is returned by the corresponding device here. I would recommend to get in touch with the vendor, they should know why a 13 is returned here. You can also open a new ticket at [email protected], so we can take a closer look at this.

In that case, please provide us with the following information:

  • Screenshot of the Sensor "Overview" tab
  • Screenshot of the Sensor "Logs" tab
  • Configuration report. It can be created by clicking on the small printer icon on the top right of the Sensor "Settings" tab


Kind regards,
Birk Guttmann, Tech Support Team

Created on Oct 16, 2018 12:19:08 PM by  Birk Guttmann [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hello,

a few days after the issue it switched back to 1 and since ther eit works.

Created on Oct 31, 2018 1:46:21 PM by  micko (0) 1



Votes:

0

Your Vote:

Up

Down

Hi Micko,

Thanks for lettings us know.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Oct 31, 2018 2:47:40 PM by  Birk Guttmann [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hello, We have the same issue and I looked up the Synology MIB definition and it states that value 13 is "DataScrubbing". Is there a way to add this to the "known" Values? https://global.download.synology.com/download/Document/MIBGuide/Synology_DiskStation_MIB_Guide.pdf (page 8).

Kind regards, Alex

Created on Jan 29, 2019 4:24:37 AM by  AlexU (0)



Votes:

0

Your Vote:

Up

Down

Hello there,

Thank you, we got this information, too. We are planning to implement it in one of the next updates. If this is needed, you can create your own lookup to show these states. Please take a look at this manual.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Jan 29, 2019 9:06:45 AM by  Birk Guttmann [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hello Birk, We are on v19.1.48.2929 and the issue is still there. Do you know when the MIB update will happen?

Also Datascrubbing should then be "okay" rather then "warning".

Kind regards, Alex

Created on Mar 21, 2019 1:24:07 AM by  AlexU (0)



Votes:

0

Your Vote:

Up

Down

Hi Alex,

We just released our new version 19.1.49. This version includes the new lookup for Synology RAIDs.

Feel free to download and update.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Mar 21, 2019 9:23:33 AM by  Birk Guttmann [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.