APC UPS Warning when in use

Interesting, i added the APC UPS Health sensor which gives me just about all of the details that the article states except the Basic Output (Status) details. It only displays output frequency, load, and voltage. Is there anything else i need to do to be able to see those details? Thank you

Hello dylan,
thank you for your reply.

Have you downloaded the custom template and performed the steps described in the KB-Post? Or are you using the built-in sensor/template? The built-in template is UPS Health (APC) template, not to be confused with the Custom APC UPS vx.x template.

If you did indeed use the custom template, but haven't got the Basic Output/Status, please share your auto-discovery log. The default path is:

Best Regards,
Luciano Lingnau [Paessler Support]

My apologies, i've misread the article and used the built-in sensor/template. I will try the custom template and see if that works. Thank you

I have one question about deploying this, for step 2 in the article it states "Extract the archive to the PRTG program directory. By default, this is %Program Files (x86)%\PRTG Network Monitor\. See the Paessler Knowledge Base to learn more about how and where PRTG stores its data."

When i extract the custom template to the \Program Files x86\PRTG Network Monitor Folder do i just leave it there or does it need to be in another subfolder like the "devicetemplates" folder which is within " PRTG Network Monitor" folder? Thanks

Hello dylan,
thank you for your reply.

Yes, the instructions are right. Simply extract the zip to:

There are sub-folders in the zip file (devicetemplates, lookups, MIB) and if you simply extract the whole archive all the files will end up in the correct folder.

Best Regards,
Luciano Lingnau [Paessler Support]

That worked, thanks. We are getting the error:

On about 6 of out 25 UPS' however. (We were getting this error with the other battery test sensor as well). All of the UPS are setup the same and run the same battery tests so I am unsure why i am getting this error.

Hello dylan,
thank you for your reply.

Unfortunately APC's documentation is a bit vague about this result/outcome:

upsAdvTestDiagnosticsResults OBJECT-TYPE
   SYNTAX INTEGER {
      ok(1),
      failed(2),
      invalidTest(3),
      testInProgress(4)
   }
   ACCESS read-only
   STATUS mandatory
   DESCRIPTION
      "The results of the last UPS diagnostics test performed."
   ::= { upsAdvTest 3 }

Perhaps this indicate that these devices never performed a self-test? I encourage you to schedule a self-test on these units. Afterwards the sensors should either report Ok or Failed, depending on the outcome of the self-test.

But in either case, these sensors are designed to whenever possible mimic the alerts that are displayed in the management interface of the actual UPS. So you may already spot something out of the usual just by logging-in on the management interface of these units.

Please let me know how it goes.

On a side note, please keep in mind that if this sensor is not relevant to you, you could also simply pause or delete it after the initial discovery (and keep only these sensors that you're actually interested in)

Best Regards,
Luciano Lingnau [Paessler Support]

I resolved the "Warning by lookup value 'invalid Test' in channel 'Last Battery Test Status" error by logging into the UPS Web GUI on the affected UPS (or all UPS's) and setting the Self-Test Schedule to "UPS Startup".