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How can I automatically publish downtime to



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In order to publish an outage to you can do the following:

1. You will need to get your API key to make the requests.

Note: it's always a good idea to use an API key for a generic account!

2. Once you have your API key, you will want to set up your API call in PRTG. I am using a realtime incident as an example here but there are other types of incidents that can be triggered as well. See the documentation for other options:

Go to Setup -> Account Settings -> Notification Templates and create a new Template

Add a template

In the template, under the Execute HTTP Action you need to add the URL{page_id}/incidents?api_key=yourapikeyherexxxxxx

with your page id and API Key in it.

For the body of the POST request, you need to send the following:

  "incident": {
    "name": "string",
    "status": "string",
    "impact_override": "string",
    "scheduled_for": "2018-10-18T09:50:13Z",
    "scheduled_until": "2018-10-18T09:50:13Z",
    "scheduled_remind_prior": true,
    "scheduled_auto_in_progress": true,
    "scheduled_auto_completed": true,
    "metadata": null,
    "auto_transition_deliver_notifications_at_end": true,
    "auto_transition_deliver_notifications_at_start": true,
    "auto_transition_to_maintenance_state": true,
    "auto_transition_to_operational_state": true,
    "auto_tweet_at_beginning": true,
    "auto_tweet_on_completion": true,
    "auto_tweet_on_creation": true,
    "auto_tweet_one_hour_before": true,
    "backfill_date": "string",
    "backfilled": true,
    "body": "string",
    "components": {
      "component_id": "operational"
    "component_ids": [
    "scheduled_auto_transition": true

Execute Action

3. Once you've added this to the notification template, you need to add a trigger for it. The following should initiate the incident:

Add a trigger

That's it! Once you have this set up, PRTG should be able to open new incidents in your page when something goes down.

Remember, once the incident is open, you will have to close it by hand since you need the incident id to do this programmatically.

custom-notification downtime status statuspage-io

Created on Oct 18, 2018 9:40:44 AM by  Greg Campion [Paessler Support]

Last change on Feb 14, 2019 10:06:20 AM by  Greg Campion [Paessler Support]

2 Replies



Your Vote:



I cannot work out where to put my API key ? Is this also now out of date

The dates are 2018 and does the \V1\ part of the web address still valid ?

Created on Feb 12, 2019 8:36:49 PM by  mixxy (0)



Your Vote:



Hi Mixxy,

You can pass the api key in as a query parameter to the URL:

Passing your API key in a query param

curl "{page_id}/incidents?api_key=yourapikeyherexxxxxx"

Created on Feb 14, 2019 10:03:39 AM by  Greg Campion [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.