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Remote probe showing disconnected and not writing to its logs?



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Hello, bit of a strange one here. A remote probe for around 300 sensors has fallen to the disconnected state. I can toggle the service from services and the prtg administration GUI and no errors. However it does not reconnect and it hasnt written to the PRTG Probe Log in 2 weeks which i find very odd.

Any advice short of reinstalling the probe software? I did notice in the probe log from a while back there is a *lot* of

31/05/2018 06:23:48(2344) Unhandled count handle A=0 31/05/2018 06:23:48(2344) Unhandled count handle B0

But these are months and months ago.

Cheers Sam

disconnected-probe logs remote-probe

Created on Oct 19, 2018 7:30:59 AM by  Samuel Ashdown (60) 1 1

1 Reply



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Hello Sam,

Thank you for your post.

Kindly note that for this kind of issue, we need to check the entire log file from the Remote Probe and from the Core Server. Please open a support ticket so we will continue troubleshooting there. Please refer to this KB article in the ticket.

Best regards

Created on Oct 19, 2018 8:02:26 AM by  Isidora Jeremic [Paessler Support]

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