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Windows update sensors error: Couldn't deserialize output from remote. Exception from HRESULT: 0x802



Since today mostly of our servers show this error for Windows updates:

Couldn't deserialize output from remote. Exception from HRESULT: 0x8024402F or Couldn't deserialize output from remote. Uitzondering van HRESULT: 0x80240438

When executing the following in PowerShell on the targeted machine: $searcher = (New-Object -ComObject Microsoft.Update.Session).CreateUpdateSearcher();$searcher.Search("Type='Software'").Updates

We get the error: Exception from HRESULT: 0x8024402F At line:1 char:1 + $searcher.Search("Type='Software'").Updates + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationStopped: (:) [], COMException + FullyQualifiedErrorId : System.Runtime.InteropServices.COMException

powershell prtg windows-update-status

Created on Oct 25, 2018 2:19:44 PM

1 Reply




Which version of PRTG are you running?

Let me link you to another KB article and the response for this issue at present.


Benjamin Day
Paessler Support

Created on Oct 25, 2018 11:32:28 PM by  Benjamin Day [Paessler Support] (1,441) 2 1

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.