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Eaton UPS status.

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We connected Eaton UPS to PRTG and create several sensors, one of this senor has only black gauge with black zones, will this sensor change it state to Warning, Error, because no any yellow or red zones on gauge and no any limits? Or we need to create an alarm based on messeges?

black gauge prtg status

Created on Oct 31, 2018 10:25:32 AM by  Vasiliy (42) 1



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Hi Vasiliy,

The black sections mean "unknown". In order to change this, please click on the gauge to enter the channel settings. Here you can find the name of the created lookup file. Now browse to the lookup directory and open the lookup (default directory: C:\Program Files (x86)\PRTG Network Monitor\lookups).

Here you can change the "unknown" value to "Ok", "Warning" or "Error". Please also take a look at this post for further information.

Remember to reload the lookup files after your changes. This can be done on the Setup > System Administration > Administrative Tools page of your PRTG installation.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Nov 5, 2018 11:19:30 AM by  Birk Guttmann [Paessler Support]



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Thanks! That helped!

Created on Nov 13, 2018 8:49:58 AM by  Vasiliy (42) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.