What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

SMS via prtg



Hi, we test with bulksms to receive alarm from prtg via sms,

the sensor is configured to send alarm

"When sensor state is Down for at least 240 seconds, perform Email to all members of xxxxx" "When sensor leaves Down state after a notification was triggered, perform Email to all members of xxxxx"

and xxxxx is configured to send mail and sms.

We receive all the mails (down & up) but we receive sms only when the state is changed to up not when the state change to down

Any idea or a way to trace what happens

thanks by advance

bulksms sms-notification status

Created on Nov 8, 2018 12:38:29 PM

1 Reply



Hi there,

Are you able to see any error messages under "Logs > System Events > Notifications" when a Down SMS notification should have been fired?

Best regards.

Created on Nov 12, 2018 7:50:45 AM by  Dariusz Gorka [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.