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Checking for Messages: Maximum Trip Time exceeded (giving up)

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Dear, good afternoon, turn around and I have problems with my e-mail sensor, what would be the final solution to solve this error?

sensor SMTP&IMAP Round Trip

email roundtrip smtp-imap

Created on Nov 13, 2018 3:35:14 PM



7 Replies

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Hello Daniel,

Thank you for your KB-post.

Which scanning interval do you use in this sensor?

Created on Nov 14, 2018 12:37:59 PM by Isidora Jeremic [Paessler Support]



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The scan interval on the server is 5 minutes and the sensor configuration in the Maximum Trip Time (Sec.) field 600 Seconds

Created on Nov 14, 2018 1:07:19 PM



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Hello,

Could you please try using the sensor with the following settings:

- Increase scanning interval to 15 min

- Keep maximum trip time of 10 min

- Use connection interval of 1 min

Does that help?

Created on Nov 14, 2018 2:56:25 PM by Isidora Jeremic [Paessler Support]



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I made the changes but no effect appeared, the sensor continues with the same message " Checking for Messages: Maximum Trip Time exceeded (giving up)"

Created on Nov 14, 2018 10:06:49 PM



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Hello,

Could you please check the log of the mail server?

Are there some more details about this error?

Created on Nov 16, 2018 11:47:42 AM by Isidora Jeremic [Paessler Support]



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I know that to send the log is through the administration tools, but could it help me better? in which folder and etc.

Created on Dec 4, 2018 9:24:08 PM



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Hello Daniel,

Could you please check the logs of your mail server? (not the PRTG server ;))

Are there any error messages that could give you more details?

Created on Dec 5, 2018 8:47:53 AM by Isidora Jeremic [Paessler Support]




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