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Checking for Messages: Maximum Trip Time exceeded (giving up)

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Dear, good afternoon, turn around and I have problems with my e-mail sensor, what would be the final solution to solve this error?

sensor SMTP&IMAP Round Trip

email roundtrip smtp-imap

Created on Nov 13, 2018 3:35:14 PM by  Daniel (0) 1



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Hello Daniel,

Thank you for your KB-post.

Which scanning interval do you use in this sensor?

Created on Nov 14, 2018 12:37:59 PM by  Isidora Jeremic [Paessler Support]



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The scan interval on the server is 5 minutes and the sensor configuration in the Maximum Trip Time (Sec.) field 600 Seconds

Created on Nov 14, 2018 1:07:19 PM by  Daniel (0) 1



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Hello,

Could you please try using the sensor with the following settings:

- Increase scanning interval to 15 min

- Keep maximum trip time of 10 min

- Use connection interval of 1 min

Does that help?

Created on Nov 14, 2018 2:56:25 PM by  Isidora Jeremic [Paessler Support]



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I made the changes but no effect appeared, the sensor continues with the same message " Checking for Messages: Maximum Trip Time exceeded (giving up)"

Created on Nov 14, 2018 10:06:49 PM by  Daniel (0) 1



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Hello,

Could you please check the log of the mail server?

Are there some more details about this error?

Created on Nov 16, 2018 11:47:42 AM by  Isidora Jeremic [Paessler Support]



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I know that to send the log is through the administration tools, but could it help me better? in which folder and etc.

Created on Dec 4, 2018 9:24:08 PM by  Daniel (0) 1



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Hello Daniel,

Could you please check the logs of your mail server? (not the PRTG server ;))

Are there any error messages that could give you more details?

Created on Dec 5, 2018 8:47:53 AM by  Isidora Jeremic [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.