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Execute Program for Notifications

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I am having an issue setting up a Notification that for our numeric pager. I have tried to different possible solutions. The first I tried was we have a SMS number which is our pager [email protected] When I enter this in as an email address from outlook it pages me. So I tried to enter this within PRTG7 and I get an email error. I can get other email notifications to myself and other members of my team, but for some reason this errors. Any Ideas why that might fail?

The second thing I tried is a set up a batch file. This is a very simple batch file that when executed launches a dialer program which then uses the modem to dial the pager. It only requires one file to execute the process. When I double click on the batch file to run it it works as expected. However, when I moved it to the notification folder along with the executable file it needs to run, PRTG does not execute the batch file.

I an article in the knowledge base that said the PRTG Server and Probe Core services could not use the local server credentials. So I changed them to our domain admin credentials which have admin rights on the machine. Any other suggestions as to why this might not work?

custom-notification notifications prtg sms

Created on Aug 27, 2010 5:58:52 PM by  dlivgard (0) 1



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Please keep in mind that your PRTG Server runs as a service and cannot interact with the desktop.

This also reflects on notifications, if your batch file starts a program that has a GUI it will simply not run.

There is a way around this using PTF Launcher.

Please have a look at KB article: PRTG and PsExec (topic 9663)

Created on Aug 30, 2010 2:58:21 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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The batch is not starting a GUI, the program is a exe that launchs a dos based program. This program is full automated, and require no user interaction. Would that still count as a GUI?

Created on Aug 30, 2010 3:33:09 PM by  dlivgard (0) 1



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Could you provide some more details? How does the batch file look like, what exe is executed by the batch?

Created on Aug 30, 2010 6:15:23 PM by  PRTG Tools Family [prtgtoolsfamily.com] (13,273) 3 4



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