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Map refresh keeps failing




I have recently finished another PRTG installation for a customer of our company. However, when I want to display the map I made for their servers it keeps saying map refresh failed. It looks like when their's 2 people watching at the map at 2 different IPs that for 1 person the map does not load.

What else could the problems be with map refreshes failing? Do I have some sort of stupid setting configured that makes it do this?


maps prtg refresh

Created on Dec 13, 2018 8:06:21 AM

2 Replies



Already found it. It was the ''map is available for public access'' on the map's settings.

Created on Dec 13, 2018 8:13:11 AM



Hi there,

Thanks for letting us know. We are glad you found the solution yourself.

Kind regards,
Birk Guttmann, Tech Support Team

Created on Dec 13, 2018 12:25:33 PM by  Birk Guttmann [Paessler Support]

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