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Map refresh keeps failing

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Hi,

I have recently finished another PRTG installation for a customer of our company. However, when I want to display the map I made for their servers it keeps saying map refresh failed. It looks like when their's 2 people watching at the map at 2 different IPs that for 1 person the map does not load.

What else could the problems be with map refreshes failing? Do I have some sort of stupid setting configured that makes it do this?

Thanks!

maps prtg refresh

Created on Dec 13, 2018 8:06:21 AM by  svenvandorst (50) 2 1



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Hi there,

Thanks for letting us know. We are glad you found the solution yourself.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Dec 13, 2018 12:25:33 PM by  Birk Guttmann [Paessler Support]



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Already found it. It was the ''map is available for public access'' on the map's settings.

Created on Dec 13, 2018 8:13:11 AM by  svenvandorst (50) 2 1



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Hi there,

Thanks for letting us know. We are glad you found the solution yourself.


Kind regards,
Birk Guttmann, Tech Support Team

Created on Dec 13, 2018 12:25:33 PM by  Birk Guttmann [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.