New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Access violation at address CCFFD387 in module 'PRTG Server.exe'

Votes:

0

Your Vote:

Up

Down

I update my PRTG version 17.3.33 with the web updater to version 18.4.47.1962. after the update the core don't start.

in the log i find the error:

2018-12-15 21:00:02.874324 INFO TId    4744 Core> Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat
2018-12-15 21:00:40.970765 INFO TId    4744 Core> Load Done
2018-12-15 21:00:40.970765 INFO TId    4744 Core> Update 1
2018-12-15 21:00:40.986392 FATL TId    4744 Core> Startup: Loading Configuration File: Error (Access violation at address CCFFD387 in module 'PRTG Server.exe'. Execution of address CCFFD387)
2018-12-15 21:00:41.002002 INFO TId     272 Core> Stop Done
2018-12-15 21:00:44.015704 INFO TId     272 Core> System Cleanup Done

i reinstalled the prtg after a fresh download same error. install on a new machine same result

installation prtg18 update

Created on Dec 15, 2018 9:10:56 PM by  mplugge (0) 1

Last change on Dec 17, 2018 12:47:33 PM by  Andreas Günther [Paessler Support]



4 Replies

Votes:

0

Your Vote:

Up

Down

Hi there,

please try to install the update once again manually.

To do so, please follow the steps below:
- stop all PRTG related services
- stop all Virus scanner / Firewall services
- copy the installer to your desktop and run it
- install PRTG
- start all services again

\ If this did not help, please run the installer with the following command fromthe windows command line (cmd.exe) as administrator and forward us the created logfile (please adjust the log direction if needed): "<FULL_INSTALLER_NAME>.exe" /LOG="C:\Install.log"

Please send the log file to support@paessler.com referring to the ticket "PAE1132552".

Thank you in advance!


Kind regards,
Andreas Günther
Tech Support, Paessler AG

Created on Dec 17, 2018 4:21:23 PM by  Andreas Günther [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Same problem here!

Created on Jan 10, 2019 8:32:13 AM by  ggalleani (0)



Votes:

0

Your Vote:

Up

Down

Trying to reinstall from newly downloaded file did not solve the problem. Rebooting server did not solve the problem.

I'm reverting back to the pre-UPG snapshot.

Here my core log error:

* 2019-01-10 10:07:52.670843 INFO TId 776 Core> Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat 2019-01-10 10:08:29.373968 INFO TId 776 Core> Load Done 2019-01-10 10:08:29.373968 INFO TId 776 Core> Update 1 2019-01-10 10:08:29.389593 FATL TId 776 Core> Startup: Loading Configuration File: Error (Access violation at address 000000000040E8F5 in module 'PRTG Server.exe'. Read of address FFFFFFFFFFFFFFFF) 2019-01-10 10:08:29.389593 INFO TId 2240 Core> Stop Done 2019-01-10 10:08:32.077093 INFO TId 2240 Core> System Cleanup Done *

Created on Jan 10, 2019 9:10:15 AM by  ggalleani (0)



Votes:

0

Your Vote:

Up

Down

Hi there,

I'm sorry I did not update my initial answer.

This is in fact a bug in the current version. Please note that direct updates from PRTG version 18.1.37 and previous versions to the current PRTG version 18.4.47 do not work.

Please update once again manually with the following steps and private build:

- stop all PRTG related services
- stop all Virus scanner / Firewall services
- Download the installer (http://download3.paessler.com/support/18.4.47.1965_bugfix-prtg-6491.zip ) and run it
- install the new PRTG version
- start all services again

This should solve your problem.


Kind regards,
Andreas Günther
Tech Support, Paessler AG

Created on Jan 10, 2019 11:10:39 AM by  Andreas Günther [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.