What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Changing Notification Settings Causes PRTG Crash




Enabling/disabling the Amazon Simple Notification Service for notifications at the the root level has caused the core server to crash for up to 45 minutes causing all monitoring to be lost. This was not a one off occurrence. Any suggestions to why this is happening and how to avoid it?


crash notifications prtg

Created on Dec 18, 2018 12:29:39 AM

1 Reply



Hi Dylan,

Thank you for your post.

I'm afraid I'm not able to reproduce your issue. Could you please forward us a Support Bundle including the system log files for analysis?

Please open the "PRTG Administration Tool" and send us the Log Files from the tab card "Logs and Infos". Please enter this ticket's case number (PAE1132749) when submitting the Bundle.

Thank you in advance!

Kind regards,
Andreas Günther
Tech Support, Paessler AG

Created on Dec 20, 2018 12:50:22 PM by  Andreas Günther [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.