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Maps don't save



Hi, I have PRTG#1000 v. and I want to create simple map with Channels and with 2 sensors. When I add channels and sensors in Map Designer I switched to View Map and map is empty. The same when I try to view map on IE, FF or Chrome.

map-designer map-objects maps

Created on Jan 11, 2019 9:34:49 AM

4 Replies



Hi there,

Try creating the map using a browser like Chrome. Does it happen then as well? If so, please send us logs using "Setup | Contact Support" in PRTG for further investigation.

Kind regards,


Created on Jan 11, 2019 9:41:27 AM by  Erhard Mikulik [Paessler Support]



Erhard - oh! Thank You. On Chrome works fine. Added some channels and sensors and map display correctly. Have to check once again my Chrome.

So if I want to add some maps should I use Chrome only?

Created on Jan 11, 2019 9:51:33 AM



Chrome & Firefox usually work fine and are recommended. What did you use initially? Enterprise Console or Internet Explorer to create the map?

Created on Jan 11, 2019 10:00:24 AM by  Erhard Mikulik [Paessler Support]



I use Enterprise Console at first and map was created but when switch to View Map map shows nothing. So I switch to IE and FF and the same. Try to use Chrome and the same. Restart PC and once again try Chrome and maps show.

Now I have to test IE na FF.

Created on Jan 11, 2019 10:20:39 AM

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