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VMWare sensors timing out



PRTG has been working perfectly for as long as I can remember. We had some system downtime recently and since we brought everything backup the sensors (SOAP) on my VMWare ESXi hosts are all failing with "The operation has timed out". Ping sensors work fine but any SOAP sensor fails. I cannot see any obvious reason for this. Anyone got any ideas ?


soap timeout vmware

Created on Jan 23, 2019 6:05:55 AM

1 Reply



Hello seaninsyama,

Thank you very much for your contact.

Please contact us directly via email to [email protected] as we need to check some further information from the affected sensor. When contacting us, please also send us a full-screen screenshot of the sensor's "Overview", "Logs" and "Settings" tab.

Thank you very much in advance.

Created on Jan 23, 2019 9:51:34 PM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.