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Probe is not starting automatically after reboot

Votes:

0

PRTG 18.4.46.1754 x64

Win 10 Pro Version 1803 Build 17134.523

The probe service is not starting automatically after system reboot. I have tried both "Automatic" and "Automatic (Delayed Start)". After starting it manually it works fine.

This is a new behavior that started about a week ago.

Thanks,

aa

probe prtg service starting

Created on Jan 26, 2019 2:26:04 PM



3 Replies

Votes:

0

aa,

Can you please open a support ticket, and send us a support bundle? We need to see the logs from the probe to understand what's happening. Do this by clicking on Contact Support in the lower right-hand corner of the web UI.

Benjamin Day
Paessler Support

Created on Jan 28, 2019 7:45:15 PM by Benjamin Day [Paessler Support] (1,441) ●2 ●1



Votes:

0

Hi, I've started to recently have this problem as well on a pc running windows 10 at a remote site i.e. after the pc reboots the PRTG service won't start automatically and I have to remotely access the pc and manually start the service.

Created on Dec 11, 2019 3:05:11 PM



Votes:

0

Hello DGRobinson,

I would ask you to do the same, and please open a support ticket by emailing [email protected], or using the Contact Support ribbon in the PRTG interface in the lower right-hand corner.

Thanks!

Benjamin Day
Paessler Support

Created on Dec 12, 2019 5:45:00 AM by Benjamin Day [Paessler Support] (1,441) ●2 ●1




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