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Probe is not starting automatically after reboot



PRTG x64

Win 10 Pro Version 1803 Build 17134.523

The probe service is not starting automatically after system reboot. I have tried both "Automatic" and "Automatic (Delayed Start)". After starting it manually it works fine.

This is a new behavior that started about a week ago.



probe prtg service starting

Created on Jan 26, 2019 2:26:04 PM

3 Replies




Can you please open a support ticket, and send us a support bundle? We need to see the logs from the probe to understand what's happening. Do this by clicking on Contact Support in the lower right-hand corner of the web UI.

Benjamin Day
Paessler Support

Created on Jan 28, 2019 7:45:15 PM by  Benjamin Day [Paessler Support] (1,441) 2 1



Hi, I've started to recently have this problem as well on a pc running windows 10 at a remote site i.e. after the pc reboots the PRTG service won't start automatically and I have to remotely access the pc and manually start the service.

Created on Dec 11, 2019 3:05:11 PM



Hello DGRobinson,

I would ask you to do the same, and please open a support ticket by emailing [email protected], or using the Contact Support ribbon in the PRTG interface in the lower right-hand corner.


Benjamin Day
Paessler Support

Created on Dec 12, 2019 5:45:00 AM by  Benjamin Day [Paessler Support] (1,441) 2 1

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.