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System restarts without notice



I build a new EC2 out on AWS with nothing but Windows Server 2019 and PRTG. It worked fine for a couple days but now it is caught in an infinite restart loop. Here are the steps I performed:

1. Build new EC2 (server) with Windows Server 2019 2. Installed all windows updates, restarted. 3. Installed PRTG along with SSL certificate. 4. Configured a few devices with 2-3 sensors a piece. 5. Couple days later, the server started to automatically restart without warning.

After troubleshooting the issue, I thought I may have done something wrong...so, I terminated the box, build another one, followed the same steps above and I now have the same result.

So, now after looking at the Event Viewer for both System and PRTG Network Monitor, apparently I made a change that requires a "restart". Unclear if that means a service restart or a system restart?

However, I have turned off the Core and Probe services and the server has stopped restarting. I have no idea what I changed because it was 2 days ago.

Any idea what I could have changed that necessitates a restart of the server and/or services?



prtg restart system

Created on Feb 7, 2019 2:58:09 PM

1 Reply



Hi Steve,

We are not aware of an issue like this. I'll contact you via mail, so you can provide us with logs files for further investigation.

Kind regards,
Birk Guttmann, Tech Support Team

Created on Feb 12, 2019 5:55:34 AM by  Birk Guttmann [Paessler Support]

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