What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Trouble saving favorites

Votes:

0

Hi All,

First post and I am liking PRTG so far.

However, I am having trouble saving Favorites.

When I right click on a Group or Device I see under Pause: "common.strings.PriorityFavorite"

This doesn't look the same as here: https://www.paessler.com/manuals/prtg/context_menus where it just says Priority. Link to screen shot: https://www.dropbox.com/s/gumaz9xm7cpq1zj/prtg-favorites.PNG?dl=0

When I expand the line I only see the star selections 1-5, there is no Flag to click as shown in the documentation here: https://www.paessler.com/manuals/prtg/priority_and_favorites

Any thoughts?

TIA,

eric

favorites priority web-interface

Created on Feb 9, 2019 4:04:06 PM



1 Reply

Votes:

0

Hello Eric,

Thank you very much for your contact.

According to your attached screenshot it appears as you are accessing PRTG via the Enterprise Console. Please note that the EC is currently affected by a couple of bugs, this being said please either use PRTG's web interface (to which the screenshots of the manual also refer) or the application PRTG Desktop.

Don't hesitate to contact me in case of any further question.

Best regards,
Sebastian

Created on Feb 11, 2019 11:51:44 AM by  Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.