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Trouble saving favorites



Hi All,

First post and I am liking PRTG so far.

However, I am having trouble saving Favorites.

When I right click on a Group or Device I see under Pause: "common.strings.PriorityFavorite"

This doesn't look the same as here: https://www.paessler.com/manuals/prtg/context_menus where it just says Priority. Link to screen shot: https://www.dropbox.com/s/gumaz9xm7cpq1zj/prtg-favorites.PNG?dl=0

When I expand the line I only see the star selections 1-5, there is no Flag to click as shown in the documentation here: https://www.paessler.com/manuals/prtg/priority_and_favorites

Any thoughts?



favorites priority web-interface

Created on Feb 9, 2019 4:04:06 PM

1 Reply



Hello Eric,

Thank you very much for your contact.

According to your attached screenshot it appears as you are accessing PRTG via the Enterprise Console. Please note that the EC is currently affected by a couple of bugs, this being said please either use PRTG's web interface (to which the screenshots of the manual also refer) or the application PRTG Desktop.

Don't hesitate to contact me in case of any further question.

Best regards,

Created on Feb 11, 2019 11:51:44 AM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.