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Does not work on android

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Dear, in a certain client we are not able to open his prtg via cell phone (android) I tested on his cell the prtg of other clients and opened only his does not open, the message appears "Error I could not retricieve the passhash. Perhaps your password is wrong " I tested that client on different androids and none worked

android installation prtg-for-android

Created on Feb 19, 2019 2:32:23 PM by  Daniel (0) 1



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Hello Daniel,

The failing login is probably because of a missing D-H key on the PRTG server. Please see this article on how to connect with Android after receiving this error message.

Best regards,
Sebastian

Created on Feb 20, 2019 5:18:23 AM by  Sebastian Kniege [Paessler Support]



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