What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Does not work on android

Votes:

0

Dear, in a certain client we are not able to open his prtg via cell phone (android) I tested on his cell the prtg of other clients and opened only his does not open, the message appears "Error I could not retricieve the passhash. Perhaps your password is wrong " I tested that client on different androids and none worked

android installation prtg-for-android

Created on Feb 19, 2019 2:32:23 PM



1 Reply

Votes:

0

Hello Daniel,

The failing login is probably because of a missing D-H key on the PRTG server. Please see this article on how to connect with Android after receiving this error message.

Best regards,
Sebastian

Created on Feb 20, 2019 5:18:23 AM by Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.