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PRTG Network Monitor

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Does not work on android



Dear, in a certain client we are not able to open his prtg via cell phone (android) I tested on his cell the prtg of other clients and opened only his does not open, the message appears "Error I could not retricieve the passhash. Perhaps your password is wrong " I tested that client on different androids and none worked

android installation prtg-for-android

Created on Feb 19, 2019 2:32:23 PM

1 Reply



Hello Daniel,

The failing login is probably because of a missing D-H key on the PRTG server. Please see this article on how to connect with Android after receiving this error message.

Best regards,

Created on Feb 20, 2019 5:18:23 AM by  Sebastian Kniege [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.