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Console Missing Sensor Descriptions



I'm using the latest version and I recently noticed that the main console page will sometimes load OK and sometimes not. When it doesn't, it will give an Ajax timeout error. I have to reload repeatedly until it finally loads without error. When it loads, the sensor graphs are sometimes empty, they don't have the sensor title, they only have the green checkmark. If I force a reload, the sensor graph descriptions will eventually display. Has anyone seen this?

console sensor timeout

Created on Feb 20, 2019 12:06:53 AM

1 Reply



Dear PRTGAdmin300,

this could be a more complex case. Please contact [email protected] and include illustrating screenshots.

Please capture the whole PRTG user interface in any screenshot and attach them as email file attachment. (If interface parts are cut off, important context would be missing.)

Created on Feb 20, 2019 3:51:57 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.