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Dell powervault mdi physical sensor failed to match column header



I have a Dell powervault 3820i monitored by PRTG with the logical sensor without any problem. But when I try to add the mdi physical sensor, I receive the following error: Failed to match column headers.

I already have Dell storage software installed in probe server (where logical sensor works fine)

Thanks in advance

dell mdi powervault

Created on Feb 20, 2019 3:01:38 PM

3 Replies



Hello there,

Is there possibly more than one drawer? The manual states "This sensor supports devices with one drawer of hard-drives only. Multiple drawers are not supported and prevent sensor creation."

Kind regards,


Created on Feb 21, 2019 8:59:22 AM by  Erhard Mikulik [Paessler Support]




Yes, there is more than one drawer. Is there any workarround? Is in the roadmap solve this situation? Thanks!

Created on Mar 4, 2019 1:53:58 PM



Hi there,

Currently no plans about it, I'm afraid. We only had like a handful customers worldwide in the last years that ran into this issue plus the usage rate on this sensor is overall very low, so it never got a priority for development to do something about it.

Kind regards,


Created on Mar 5, 2019 9:12:11 AM by  Erhard Mikulik [Paessler Support]

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