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Getting notifications for devices that are not in my notification group

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I have several device groups setup for each member of my team. they have notification triggers that email only them when a device of theirs goes into warning or error state. the issue is that I get emails along with them when one of their devices triggers, and I can't find where my email is set to cause this.

notification-email notifications prtg

Created on Feb 22, 2019 12:25:55 PM



4 Replies

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Hi there,

Have you checked the notification templates if you are configured within the "Send Email"-option? Please make sure that only the user is selected or that the mail of the user is entered.

Best regards.

Created on Feb 25, 2019 11:59:21 AM by Dariusz Gorka [Paessler Support]



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Nope my name is not in there. I've checked notifications at all sub levels and I can't find anything.

Created on Feb 26, 2019 12:41:13 PM



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Hi there,

It can also happen that you are added as a Notification Contact of one of the users under "Setup > System Administration > User Accounts". Under each user you can find the "Notification Contacts"-tab.

Best regards.

Created on Feb 26, 2019 12:50:12 PM by Dariusz Gorka [Paessler Support]



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I lied, I found it. each individual sensor in question has a separate notification with my email address.

Created on Feb 26, 2019 12:50:48 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.