New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Email alerts aren't sending due to STOREDRV error

Votes:

0

Your Vote:

Up

Down

I am trying to get alerts set up to send to our zendesk email account. I receive the following error. I already checked with Microsoft and have confirmed that clutter is disabled on the account (Office365 usage) I am sending email with the default snmp server.

Error sending "Email": STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 16.55847:FE060000, 17.43559:0000000094000000000000000000000000000000, 20.52176:140F6B86000010100A006B80, 20.50032:140F6B86821710100A006C80, 0.35180:BC050000, 255.23226:0A006D80, 255.27962:0A000000, 255.27962:0E000000, 255.31418:36800100, 16.55847:14020000, 17.43559:0000000070010000000000000100000000000000, 20.52176:140F6B8600004021140F6B86, 20.50032:140F6B86821700101E000000, 0.35180:0A00FD7F, 255.23226:A3000000, 255.27962:0A000000, 255.27962:32000000, 255.17082:DC040000, 0.27745:00000000, 4.21921:DC040000, 255.27962:FA000000, 255.1494:0A000337, 0.38698:00000000, 0.37692:00000000, 0.37948:18B0FE9D, 5.33852:00000000534D545000010480, 4.56248:DC040000, 7.40748:010000000000010B30303A42, 7.57132:000000000000000030363A37, 1.63016:32000000, 4.39640:DC040000, 8.45434:C099B6A678165B48AFEA7AAE2810B2EA30363A

alerts email error snmp storedrv

Created on Feb 26, 2019 5:59:19 PM by  tbutton (0) 1

Last change on Feb 27, 2019 5:30:30 AM by  Sven Roggenhofer [Paessler Technical Support]



2 Replies

Votes:

0

Your Vote:

Up

Down

Hello there,

Are you using maybe a different "From" address in notification template that addresses the Zendesk email account?

Just asking because I found this here:
"This applies to all email clients using smtp-mail.outlook.com to send email. Sometime near the beginning of July (2017), there was a change that disallowed you using a return email address that is not in your list of verified email aliases or connected accounts. In other words, you can't change the "From" field in emails you send to an anonymous email address."

Kind regards,

Erhard

Created on Feb 27, 2019 12:05:25 PM by  Erhard Mikulik [Paessler Support]



Votes:

0

Your Vote:

Up

Down

I had changed the From. I will give that a try and let you know how it works. I went back to using the default SMTP Server instead of using O365 as a relay and was able to get my alerts configured.

Thanks!

Created on Feb 27, 2019 1:39:57 PM by  tbutton (0) 1



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.